Exeter Racecourse Accessibility Planning access when you visit Find out about everything from blue badge parking locations to carer race ticket applications Introduction We look forward to welcoming you to Exeter Racecourse. Exeter Racecourse aims to attract a wide range of visitors to all of its race meetings and events and welcomes all disabled people in society, irrespective of age, physical, intellectual or sensory ability. Exeter Racecourse has a range of properties and amenities. We are continually working towards raising standards in visitor facilities and customer care. In order to achieve this, we constantly review all forms of access and strive to demonstrate best practice in the management of our properties, in the services we provide, and towards the people we employ. Exeter Racecourse carries out access audits to help identify areas where improvements are required and look at solutions to the issues raised. We not only want to comply with relevant legislation, but also to go further in providing a top quality experience for all visitors. We will endeavour to ensure that disabled people are not treated any less favourably, and that ‘reasonable adjustments’ are made where appropriate and possible through sensitive and creative solutions. Where access to certain properties and amenities is not possible for various reasons alternative services will, wherever possible, assist in overcoming these restrictions. Training in disability awareness is being carried out in key areas within Exeter Racecourse and will be a continuing process over the coming years. Pre-Arrival The pavements leading to the racecourse are paved. Car Parking and Arrival Accessible (Blue Badge) parking is available from between 5 and 15 metres from the main entrance and is allocated on a first come first served basis. Main Entrance, Reception, Ticketing and Turnstiles Area Step free access is available at the main entrance to the racecourse which can be reached via the main car park where the parking spaces are available. It is the policy of Exeter Racecourse to provide a complimentary carer’s ticket for disabled ticket holders who require assistance. This can be organised on the day, or in advance by contacting Leanne Masters. Public Toliets Accessible toilets are situated at on the ground floor in both the Haldon and Brockman Stand. Additional Information In the event of an emergency visual and audible provisions are in place to inform customer of evacuation. Staff are fully trained and available to provide assistance. Exeter Racecourse welcomes assistance dogs, and has water bowls and a dedicated relieving area available on request. Contact Details For further details regarding the facilities at Exeter Racecourse please contact our team: Address: Exeter Racecourse, Kennford, Exeter, Devon, EX6 7XS Telephone: 01392 832599 Email: email@example.com We welcome all comments, queries and requests relating to our use of your information.